lnformants in Organizational Marketing Research: Why Use Multiple lnformants and How to Aggregate Responses
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چکیده
Organizational research frequently involves seeking judgmental response data from informants within organizations. This article discusses why using rnultiple informants improves the quality of response data and thereby the validity of research findings. The authors show that when there are multiple informants who disagree, responses aggregated with confidenceor competence-based weights outpertorm those with response data-based weights, which in turn provide significant gains in estimation accuracy over simply averaging informant reports. The proposed methods are effective, inexpensive, and easy to use in organizational marketing research.
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تاریخ انتشار 2004